Citidirect be customer support representative number. Customer Service Representative.

Citidirect be customer support representative number CitiDirect Customer Support In addition to Online Help, the following CitiDirect customer support resources are available to you: ••www. You can reach us every business days the exact CitiDirect BE® screen you see. The document also contains information regarding telephone training on Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat. Use your existing CitiDirect credentials to authenticate and login to the CitiDirect mobile app. For business issues, contact your customer service helpdesk. Enter the Challenge that appears on the CitiDirect sign-on screen. com Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. If you receive Java Package Manager messages during your CitiDirect Online Banking program . Our goal is to meet your needs by giving you access to news and information about CitiDirect and our support team. Account Number Beneficiary account number is formatted incorrectly. 1 24. Select the appropriate solution, and access a list of representatives in your area. 1207527_2 GTS06026 05/14. and SWIFT-derived products and service names (such as but not Home About CitiDirect Getting Started Customer Support Trade Advisor: Trade Advisor Language Preference: FAQ CitiDirect Online Banking Service Representatives are available to support your technical needs, as well as to assist you with general CitiDirect questions. Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. With broad Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. CitiDirect BESM Best Practices In order to maintain the best level of security, please ensure that you regularly review your controls. Upon completion of the program, you can view a detailed report containing your PC's Check My PC results. Please contact Customer Service for Please contact your Citibank Customer Service representative for the current status of the transaction referenced in your inquiry. The Customer Service option is located in the navigation frame at the top of the screen. You can reach us every business days between 08:30 and 17:30 at the telephone number +40 21 203 67 69 or e-mail address number supplied. available on CitiDirect. operating days and/or at specific times. What number should I enter in the Transaction Reference Number field in Trade Advisor? For the Citibank Transaction Reference Number, you can enter any of the following: Citibank’s Letter of Credit Reference Number Regularly Scheduled Maintenance for CitiDirect: The CitiDirect Online Banking application goes through regularly scheduled maintenance and is unavailable during the following time frames: Weekly: From 12:00PM Eastern Daylight Time (EDT) on Saturday through 1:00AM EDT on Sunday (16:00 Greenwich Mean Time (GMT) on Saturday through 05:00 GMT on Sunday) Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Contacts : Here is where you can find your. The CitiDirect® Online Banking Notification service delivers time sensitive information about your accounts directly to you no matter where you are - even when you are "offline. Citigroup. For a complete list of all available contacts, select ALL . CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Citi has received business intelligence reports advising that there have been a few incidents where social engineers pose as bank employees, customer service representatives or payments systems representatives. Created Date: the exact CitiDirect BE® screen you see. Please close the active session before attempting to log in again. F. Does a user have to be an active mobile user to Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Note: Information is entered only if the delivery method is by mail or courier. If you need an access code, please contact your Citibank Service Representative. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Learning Center Guides provide information and helpful tips on some of the most commonly used functionality and features available in CitiDirect Online Banking. It is strongly recommended academy training or contact your client service representative . The minimum number of days before a password can be reused is 90. Restrictions . I. Note: You must register at our site using an access code to view the Learning Center. Type-Talk. For more detailed information, review our list of Frequently Asked Questions. 4. What happens if I cannot find my activation email containing the QR code and activation instructions? • Existing users can also log into CitiDirect and update their mobile number by selecting: Settings/Authentication/Mobile Country Code/Telephone. 12 Can payments be initiated in CitiDirect BE Mobile? Yes, pre-formatted payments for domestic and international funds transfers can be initiated for debit accounts in a limited number of countries. To check if the account has been processed: 1. 1. " To access Payments, click Payments on the CitiDirect navigation bar and select any link to the process tabs, such as M odify. How is Event Notification associated with the Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. " You no longer have to run the same queries in CitiDirect numerous times throughout the business day or call your Customer Service Representative, to get the information you need. Back Citigroup. www. If you believe you have received this message in error, please contact your Citi Service Representative or your Security Manager. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or mobile device. For more information on Trade Services through CitiDirect Online Banking, please contact your Citibank Service Representative to schedule a demonstration, or complete our Information Request Form. com Visit our Help Center to understand why this might happen and how to fix it. Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. com Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Trade Advisor CitiDirect Online Banking Service Representatives are available to support your technical needs, as well as to assist you with general CitiDirect questions. Treasury and rade Solutions Service representative or logging into CitiDirect BE. Customer Service A comprehensive payment transaction solution Combined with the power of CitiDirect Online Banking, WorldLink Payment Services offers you complete control over cross-border payments via the Web from anywhere in the world. • Moreover, approvers can also authorize and send to repair trade transactions on-the-go through CitiDirect and provide greater customer flexibility and mobility in accessing information on CitiDirect. Click Submit . CitiDirect ® Online Banking offers you reliable, highly secure Web-based access to Citibank's global banking network from any of your locations worldwide. Go to the Maintenance option on the CitiDirect navigation bar. How do I properly add a link to my Favorites list for the CitiDirect Web site? How do I do client linkage? Daylight Saving Time's New Start: March 11, 2007 in U. Who do I call for support on CitiDirect Online Banking? Do I need a Web server SSL certificate and a personal digital certificate to use AFRD? What ports must be opened to use Secure Sockets Layer (SSL), and why? CitiDirect Event Notification FAQs: Customer Service Representative. The Web site also offers a Learning Center Home About CitiDirect Getting Started Customer Support Trade Advisor Payment service. CitiDirect BE ® Helpdesk Representatives are available to support your technical needs, as well as to assist you with general CitiDirect BE ® questions. Does CitiDirect offer a solution for initiating both domestic and international payments? What is Payment Investigations? Does CitiDirect offer a solution for initiating both domestic and international payments? *Check My PC for Microsoft . To obtain an FX rate for manual input, contact a WorldLink® Foreign Exchange Trading Representative and then manually enter the FX Contract information as detailed below. A new Payment Services Guide is also now available. Select your CitiDirect Online Banking sign-on ID from the drop down list. 2. number supplied. com Our website contains FAQs addressing both the use of the application and the website. A mobile browser based application that allows clients to view and authorize payments remotely using a mobile device. CitiDirect is accessible via an Internet/Intranet connection. CitiDirect BESM supports up to nine levels of approval. For more information on the products and services available through CitiDirect Online Banking, please contact your Account Manager. Once submitted, a Security Manager Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Does CitiDirect offer a solution for initiating both domestic and international payments? Home About CitiDirect Getting Started Customer Support Trade Advisor: Check My PC will determine whether your PC meets the minimum software requirements to run CitiDirect Online Banking. . Note: If you have already registered at www. capabilities offered on CitiDirect. " CitiDirect Online Banking supports an extensive list of Certificate Authorities (CAs) that can be supported for establishing the SSL session. Treasury and Trade Solutions KEY FEATURES With CitiDirect BE® Chat, help is a simple click away. for receiving Does CitiDirect Online Banking offer a solution for Letter of Credit (LC) issuance? Does CitiDirect offer a solution for initiating both domestic and international payments? *Check My PC for Microsoft . If there are other CitiDirect users in your office, check with them to see if they can access the platform. Click New and select New Outgoing Payment. Citibank Trade Services features and functionality may vary by country. To set up currency requirements, see the topic To initiate an FX Contract. Treasury and Trade Solutions KEY FEATURES With CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Availability A live Citi representative is available to assist you during service center hours. From the Self Service menu item on your CitiDirect BE home page, select Performance Optimizer. Beside each payment method is the number of CitiDirect BE Mobile currently generating a report in CitiDirect and calling your customer service representative each time you want to obtain funds transfer information, payment details, prior day ledger balance information, When sending messages to an e-mail account or fax number, the Event Notification service is subject to the limitations of the public arena, World Wide Web, telephone lines, and the actual Does CitiDirect offer a solution for initiating both domestic and international payments? CitiDirect BE Mobile - Trade Advisor Frequently Asked Questions Favorites Reports Functionality Citibank Phone Number | Call Now 1-800-374-9700 May 27, 2023 April 6, 2022 by Isabella If your preferred bank is Citibank, you may want to know the different alternatives to obtain all the necessary information for the use of your CitiBank USA Telephone. Once entitlement is in place, a step-by-step guide is available on the CitiDirect Web site. Connect directly with a CitiService Representative today. We can support your own and other CA certificates, but you will be required to submit this request and allow up approximately two weeks to load it into our system. Please check with your Citibank representative for more details. Please note that this release of CitiDirect BE Mobile is not representative of the full suite of . The Payments Detail Form appears. The mobile app is currently available in selected markets and can be downloaded on mobile as well as tablet devices. 3 How secure is CitiDirect BE Mobile? Beside each currency is the number of payments associated with that specific currency. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: CitiDirect News: Solutions & Services: FAQs: Contacts: Other Links: Client Academy: Transaction Services: New Functionality - Trade Advisor Mobile: Site Map: Log-out: You can select one country from the dropdown below for a list of available CitiDirect contacts in that country. com and created a personal ID, please start with step #3 IMO, the best thing about Citi's customer service is that it's rare to need to contact them. Choose from a variety of payment options, including: Funds transfers, available in over 135 currencies covering more than 150 countries Citi's Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. ¿A quién puedo llamar para obtener respaldo técnico con CitiDirect Online Banking? Para obtener respaldo por problemas técnicos con CitiDirect Online Banking, póngase en contacto con su centro de respaldo técnico. for receiving help with products, service or technical inquiries. Manage your privacy preferences for CitiDirect services. Enter your Personal Identification Number (PIN); EH will display. To report a fraud or scam, please contact us immediately at: (1) Citibank Fraud hotline: (65) 6337 5519 OR (2) CitiPhone hotline: (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients) Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Basics Guides CitiDirect BE Mobile Cross Border Funds Transfer Quick Reference Guides Trade Services Domestic Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. com Our Web Site contains FAQs, which address both the use of the application and the Web site. View Printable Format : Back Citigroup. and parts of Canada and the Caribbean; No action required by CitiDirect users. As of January 23rd, CitiDirect Online Banking will institute a new AFRD procedure to clean up the scheduling system of failed schedules. Citi's Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. Determine if you can connect to other Internet sites. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Learning Center Welcome to the CitiDirect Online Banking Learning Center, where you can find a wealth of information on the features and services available through CitiDirect. Home About CitiDirect Getting Started Customer Support Trade Advisor: Transaction summaries by account number, value date, transaction type and currency For more information on Payments through CitiDirect Online Banking, please contact your Citibank Service Representative today to schedule a demonstration, or complete our Information Request Form. To register for the Learning Center follow the steps below. Open the Libraries screen and go to "Debit Account. and SWIFT-derived products and service names (such as but not Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Payment Investigations functionality Home About CitiDirect Getting Started Customer Support Trade Advisor Payment service. It is recommended that you choose one of them. Payment Method: Click on this panel to display all the payment methods associated with your Worklist. Important: Customer Service Representative. * Required Field. This website supports IPV6 Password should have at least 1 alphabet and 1 number. You can contact your Customer Service Representative if you need an Access Code. For business issues, contact your customer In addition to Online Help, the CitiDirect Customer Support resources described below are available to you. To further protect information once an alert has been sent to you either through the Web or telephone lines, we include a masked account number in the notification in which only the last three digits Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Customer Support Language Preference: Log-out: CitiDirect Online Banking - Contacts: CitiDirect Online Banking Service Representatives are available to support your technical needs, as well as to assist you with general CitiDirect questions. Please note that Citi Cheque: Global Payments (WorldLink®) Note: WorldLink® cheques are also referred to as "Remote Cheques. If not, contact your internal technical support area. Back to Top CitiDirect Welcome Letter Step-by-step instructions on how to install, sign-on, and use CitiDirect Online Banking. When compiling your documents, please include the user’s Safeword card number on each piece of documentation. Notifications are Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: CitiDirect News: Solutions & Services: FAQs: Contacts: Other Links: Client Academy: Transaction Services: New Functionality - Trade Advisor Mobile: Site Map: Log-out: You can select one country from the dropdown below for a list of available CitiDirect contacts in that country. service that is available on CitiDirect — now on the go. Send a letter to our Customer Service or Account Servicing Teams. You must register at the CitiDirect Online Banking Web site, and input an Access Code, in order to view the Learning Center. Copyright © 2007 - 2024 Citigroup Inc. You can select one country from the dropdown below for a list of available CitiDirect contacts in that country. Customer Service Center For additional assistance, you can call our highly trained subject matter experts who are prepared to help you with service or technical issues. The Web site also features the “Learning Center” section where you can access training Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. T. The minimum number of passwords before reuse is 6. Citi allows both of these transactions to be completed Customer Service. contact a Customer Support Welcome to CitiDirect® Online Banking, Citibank's Web-based banking platform. Electronic Banking Help Desk (EB Help Desk) phone : +36 (1) 374 5518 CitiDirect BE ® Helpdesk Representatives are available to support your technical needs, as well as to assist you with general CitiDirect BE ® questions. Support News Information compiled by the support team to help you use CitiDirect solutions and services. g. Terminology 3. the-clock customer service make learning and using Event Notification fast and easy. We will automatically move all failed file export and report schedules to your Repair Required (Req’d) queue that meet the below requirements: please Mail Charges Account Number Account number from which mail charges should be debited. 10 What are the default notifications settings? Does CitiDirect offer a solution for initiating both domestic and international payments? CitiDirect BE Mobile - Trade Advisor Frequently Asked Questions Favorites Reports Functionality For more information on Trade Services through CitiDirect Online Banking, please contact your Citibank Service Representative to schedule a demonstration, or complete our Information Request Form. This topic relates to funding existing currency requirements, which are listed on the Purchase FX Tab. This request has to be made through a local representative of the Client in Argentina. This option allows you to report any problems you may be having, request investigations, or communicate with our Customer Service area 24 hours a day. Does CitiDirect offer a solution for initiating both domestic and international payments? Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat. NET Software for receiving help with products, service or technical inquiries. To check if you are an AML-approved user, please contact your System Administrator or a Citi Client Services representative. 3. CitiDirect BE is a service mark of Citigroup Inc. * Your Region: * Type of Reference Number: * Transaction Reference Customer Service Representative. Defaults to Debit Account Number. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or mobile Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Customer Support Language Preference: Support News Customer support is an integral part of CitiDirect Online Banking, as it is with all Citibank solutions and services. engineers utilize a number of very different methods, so it is important that you, are aware of them. com If you are unable to view a new account on the payments screen in the CitiDirect Online Banking system, verify the status of the account or verify your access rights to the account. 5. For the deaf and hard of hearing we offer the Type-Talk service. S. 24. Why did I receive the following response to my inquiry? Inc. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Does CitiDirect Online Banking contain real-time information? Related Links: How long is account information retained? Contacts : Here is where you can find your. For more information, click the Payments link at right. If you are unable to connect to CitiDirect there a few steps you can take before calling the Electronic Banking Service Center (EBSC). Who do I call for support on CitiDirect Online Banking? For technical issues with CitiDirect Online Banking, contact your technical support center. The Payments Summary Form appears. citidirect. The Safeword card number can be found on the reverse of the Safeword card. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: For Open Account Invoice Reference Number, Transaction Value signifies Invoice Amount. You can contact the appropriate Customer Service representative by calling the number on the back of your card or by visiting the Citi website Contact Customer Service page. Returned Closed Beneficiary Account Number You can find Local Service contacts on CitiDirect Online Banking by accessing the “Contacts” link from the homepage. For instance, Elan requires calling and talking to a live CSR to add your card to a mobile wallet; Citizens requires calling and talking to a live CSR if you want to opt out of their default (Citizens-friendly) marketing/data sharing settings. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account Who do I call for support on CitiDirect Online Banking?: For technical issues with CitiDirect Online Banking, contact your technical support center. Liquidity & Investments Updates Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: For Open Account Invoice Reference Number, Transaction Value signifies Invoice Amount. com Our CitiDirect Online Web Site contains FAQs, which address both the use of the application, and the Web site. This is a mandatory data element that shall be specified in the Form. W. Medical Support Provided Indicates if medical support is provided. Chapter 6—Service Requests provides information for making customer service requests ––stop payments, photocopies, transfers and ACH recalls, as well as information on how to determine payment status and obtain refunds. Enhancements include new quick entry formats in Payments, new global Liquidity reports, and To manually enter FX rates . What is Payment Investigations? Payment Investigations through CitiDirect Online Banking is a streamlined process designed to speed resolution that will enable funds transfer and WorldLink Multicurrency Transaction Services clients specifically to initiate, view, search and update payment investigations from any computer, at anytime. If you are not sure that you can use CitiDirect BE Mobile, please contact your Citi Client Services representative. 9 Is CitiDirect BE Mobile available for all CitiDirect users? Citi is rolling out CitiDirect BE Mobile on a branch-by-branch basis and is currently live in over 80 countries. This tool will run on your computer to gather certain system information (e. For further questions, please refer to the FAQ or contact your usual EB Support or Customer Services representative. You can select one country from the dropdown Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Citi Online service status. 1: Home About CitiDirect Getting Started Customer Support Trade Advisor: Liquidity, Disbursements, WorldLink, File Delivery, and Lockbox services through CitiDirect Online Banking from September 2003 to March 2004. What is CitiDirect BE® Chat? Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Welcome to CitiDirect Online Banking, Citibank's Web-based banking platform. information), please contact your Security Manager and Citi Client Service person immediately. CitiDirect Customer Support 2 Sign on to CitiDirect® Online Banking 3 My Preferences 3 Available Preference Criteria for Lockbox 3 Lockbox Activity and Image Inquiry 4 Criteria Tab 5 Summary Tab 7 Daily Detail Tab 8 Invoice Number. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Home Language Preference: CitiDirect News: Solutions & Services: FAQs To better serve you, we have compiled a list of answers to some of the questions our customers ask most often about both CitiDirect Online Banking and our Web site. CitiDirect Basics: Getting Started Guide 2 Citigroup Corporate and Investment Banking CitiDirect Customer Support In addition to Online Help, the CitiDirect Customer Support resources described below are available to you. The Safeword card number can be found either on the reverse of the user’s Safeword card or by viewing the User Profile in CitiDirect. Para asuntos comerciales, póngase en contacto con la mesa de ayuda del servicio de atención al cliente. Citi, the leading global bank, serves more than 200 million customer accounts How do I properly add a link to my Favorites list for the CitiDirect Web site? How do I do client linkage? Daylight Saving Time's New Start: March 11, 2007 in U. Learn more today. Notes: The Customer Identifier field allows you to query on Customer Identifier information that is captured in the processing of Do I need a Web server SSL certificate and a personal digital certificate to use AFRD? A Web server SSL certificate is installed and configured on the Web server itself. Type of Reference Number Choose either: • Payment Reference Number • Invoice Reference Number • Any Reference Number Customer Service representative for the current status of the transaction referenced in your inquiry. You can call customer service at 1 800 285 1709 and select option 1. In addition to Online Help, the CitiDirect Customer Support resources described below are available to you. If you have not received your Safeword card and PIN mailer or you encounter any problems accessing the CitiDirect® BE, please contact your Implementer or Customer Support Representative. com CitiDirect BESM Mobile is a browser-based application, which means it can be accessed Type of Reference Number Choose either: • Payment Reference Number • Invoice Reference Number • Any Reference Number response, please contact your Citibank Customer Service representative Why did I receive the following response to my inquiry? “More than one For assistance, contact your security manager or Citi Service Representative. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking Please contact your Citi Service Representative for more information. The Anti-Money Laundering (AML) / Customer Due Diligence (CDD) functionality currently available in CitiDirect BE® now covers the following countries: Event Notification is a subscription-based service available through CitiDirect package, please contact your Citibank representative. Customer support. Clients can incorporate the utility into their existing automation routines as a way to automate the following File Import and File Export security functions: digitally signing and/or encrypting data files Home About CitiDirect Getting Started Customer Support Trade Advisor: Customer Support Customer support is an integral part of CitiDirect Online Banking, as it is with all Citibank solutions and services. Are my alerts or notifications secure? Event Notification offers the same level of security as CitiDirect Online Banking while notifications are being processed within Citibank’s firewalls. The purpose of the AFRD Utility is to provide CitiDirect Online Banking clients with the means to facilitate the end-to-end automation of their File Import and/or Export processes. Mail to Name Name of the entity/individual to which the payment is to be mailed. NET Software: What are the Connectivity and Throughput tests? Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Home Language Preference: CitiDirect Online Banking Service Representatives are available to support your technical needs, as well as to assist you with general CitiDirect questions. com Welcome to CitiDirect® Online Banking, Citibank's Web-based banking platform. You can also check the status of those payments anytime and anywhere. Electronic Banking Help Desk (EB Help Desk) Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Welcome to the CitiDirect Online Banking Learning Center, where you can find a wealth of information on the features and services available through CitiDirect. Tax ID (CDI) number Argentina non-residents must obtain an Argentina Tax Id (CDI) number in order to be able to instruct transactions on behalf of customers. Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: please contact your firm’s CitiDirect Online Banking Security Manager or your local Citigroup Service Representative. This session cannot be initiated because there is already an active session for this User. Related Links: No Related Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Note: Required The Payments service available through CitiDirect Online Banking lets you initiate both domestic and international payments from your Citibank accounts in a growing number of countries. CitiDirect Online Banking Service Representatives are available to support your technical needs, as well as to assist you with general CitiDirect questions. SWIFT, S. A comprehensive self-service capability, Online Help contains information support and a glossary of terms for all functionality and services offered through CitiDirect. Contacting Customer Service How do I contact Customer CitiDirect BE is a service mark of Citigroup Inc. View Printable for receiving help with products, service or technical inquiries. We will automatically move all failed file export and report schedules to your Repair Required (Req’d) queue that meet the below requirements: please Home About CitiDirect Getting Started Customer Support Trade Advisor Payment Advisor: Check My PC will determine whether your PC meets the minimum software requirements to run CitiDirect Online Banking. for receiving help with products, CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. cab file download, you must click Yes each time one appears in order to continue with and complete the download. Customer Service Representative.